What is customer support in Mizu CRM?
Customer support in Mizu CRM is ticket handling with the full customer record: contact history, related deals, and prior conversations in the same organization.
Customer Support
Resolve Issues Faster. Retain Customers Longer.
A complete support suite ticketing, live chat, knowledge base, and CSAT natively integrated with your CRM data.
Support Suite Capabilities
Click any feature to see full details.
Ticketing System
Every customer issue is captured as a structured ticket with priority, category, assignee, and SLA clock. Escalation rules route overdue or high-priority tickets automatically before they breach.
- Configurable ticket categories, priorities, and statuses
- SLA policies by ticket type, priority, or customer tier
- Automatic escalation on SLA breach risk
- Ticket merge and split for related issues
- Full conversation history retained on ticket record
What Teams Report
Loading live testimonials...
Related pages
Frequently asked questions
Do support agents see sales context?
Yes. Tickets are tied to CRM contacts and accounts, so agents can see relevant pipeline and activity history when helping a customer.
Is this a standalone help desk?
It is a support workspace inside Mizu CRM, designed so service work uses the same customer record as sales and marketing rather than a disconnected inbox.
Ready to improve customer satisfaction?
Talk to our team about a support deployment for your organization.